Frequently Asked Questions.
Below this section, you will find our business policies. If you need further assistance, please email [email protected]
Q 1: How come I can't see prices on tychedonca.com?
A: We are a wholesaler, so we only make the price visible to our retailers. All you need to do is register by clicking the link that says "CREATE AN ACCOUNT" and then fill out the application. You must have a retail permit # in order to gain access. Please allow 12-24 hrs to gain price access to our site.
Q 2: I already created an account, but still cannot see the prices.
A: Please allow 12-24 hrs to gain price access to our site after creating an account. Also, after you create an account, you must be signed in in order to access the price.
Q 3: Why do you request my information during registration?
A: Since tychedonca.com is a wholesale online site, the information you provide helps us verify that you are a reseller.
Q 4: What if I forgot my password?
A: You can reset your password by clicking the "Forgot your password?" link on the sign in page.
Q 5: Will my personal information be shared with other companies?
A: No. We value our customers' confidentiality and privacy. Your information will never be shared with other companies unless you decide to give them access.
Q 6: When will my credit card be charged?
A: When you place an order online, your card/Paypal is charged at that time. If there is any sold out item, we will refund to original form of payment.
Q 7: How do you calculate the shipping costs?
A: Shipping costs vary depending on your package weight and where you want to ship. We ship from Los Angeles, California via UPS.
Q 8: Can I use my own UPS/Fedex/USPS shipping account?
A: Unfortunately, all our web orders shipping charges are automated with UPS directly, so we can't use your shipping account. If you would like to place order by phone to ship using your shipping account, please call our showroom at 213.239.0358.
Q 9: Can you ship my package internationally?
A: Yes, we are able to ship internationally. If you are unable to checkout, please call us at 213.537.7033 for assistance.
Q 10: How does "Free Shipping" work?
A: We offer free ground shipping (UPS) on orders over $500. This offer is only valid within 48 consecutive states of United States, where UPS ground shipping is valid (Hawaii, Alaska, US Virgin Islands, Puerto Rico do not qualify for this offer).
Q 11: Prices are showing up as $0.00 for me. Is this right?
A: No. You must be signed in to see the correct prices. $0 orders will not be honored.
Q 12: I want to use some of the pictures from your site. Can I use it on other sites?
A: No. All our photos are owned by Tyche and only usable on our site due to contracts with our models. Please do not use our photos on another site to avoid any infringement issues.
Q 13: Do you stock all the items on your website?
A: Yes, we only sell in-stock items on our website, so they are ready to ship out immediately. In some rare occasions, we may sell out completely, very quickly and will not be able to fulfill your order. If that happens, we will refund your money for the unfulfilled item. Some of our items may have a future release date or "pre-order" date, which means we will ship your order when pre-ordered item comes in.
Q 14: Some of the items have a release date. What does that mean?
A: That means that item is soon to be restocked on the release date. If your order has one or more pre-order item(s), we will ship your order on the release date.
Q 15: My order is not going through and I don't know why.
A: There are few reasons why this may be happening. If your credit card is declining, your order may not go through or might give you an error message. Your credit card will decline if your billing address do not match your credit card billing address. Also, if you have drastically different billing and shipping address, our website platform might detect your order as fraud. If that happens, contact us at [email protected] or 213.537.7033, and we will manually process your order.
Q 16: What is your return policy?
A: No Refunds. All sales are final. You may return new, unopened items in full packs within 7 days of delivery for a store credit. Refund is only available in form of store credit on our site, www.tychedonca.com or directly from Tyche Showroom. For more information, scroll down below on this page.
Q 17: What is Tyche Rewards Program or Tyche Love Point?
A: We reward our customers with 1 point for every $1 spent. Once you have collected enough points, you can redeem on our site and take discount on your next web order. Tyche Love Point can only be redeemed on our site. On the bottom right hand corner of our website, there's "Rewards" button where you can see your current points and redeem.
Q 18: How do you pronounce Tyche?
A: Pronounced in two syllables, Tee-Chay! Also means Greek goddess of luck and fortune!
Q 19: I would like to purchase Tyche as retail. Can I purchase one piece?
A: Sorry we are wholesale only, but many of retailers in US, Canada, and Puerto Rico carry our brand. Contact us to know where to shop our styles near you.
Q 20: I am international buyer, and I want my purchase to be delivered to local cargo in Downtown Los Angeles. Can you do that?
A: Yes! We can deliver to local cargo instead of UPS. Contact us via email or phone, and we can process your order for you. Another option is to write it out in comment section during checkout and we can change shipping to local delivery and refund shipping.
Q 21: I am in Puerto Rico, and it's saying UPS cannot deliver to my location.
A: Please make sure to select Puerto Rico on Country section. If problem still persists, contact us via email and we will process your order manually. ([email protected])
Q 22: Where is your items made?
A: All our merchandise is made with love in US!
Q 23: Do you offer drop shipping?
A: Sorry we don't offer drop shipping.
Tyche is available for wholesale only.
Wholesale price will not show unless you are logged in. In case of technical difficulties on our site, $0 value orders will not be honored.
No Refunds. All sales are final. You may return new, unopened items in full packs within 7 days of delivery for a store credit. Refund is only available in form of store credit on our site, www.tychedonca.com or directly from Tyche Showroom. Before returning, please contact us to receive Return Authorization to process your refund. Customers are liable for return shipping, and original shipping is non-refundable. If the return is a result of our error, for example, you received an incorrect or defective item, we will take responsibility on return shipping. There may be restocking fee of 10%, if the returned merchandise is a sold out item.
You should expect to receive your store credit within 2-3 weeks from shipping out return package, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days). Store credit is valid in our store for 60 days from the store credit issued date. Expired store credit has no cash value and can not be refunded.
If you received wrong, defective, and/or damaged merchandise, please contact us via email with photo reference to process store credit. All claims must be made within 7 days of purchase and must be authorized by Tyche employee.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your Return Authorization with store credit once we've received and processed the returned item.
We can ship to virtually any address in the world as long as UPS delivers. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact us via email at [email protected], if you need further assistance.
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