Policy

Tyche is available for wholesale only.

Wholesale price will not show unless you are logged in. In case of technical difficulties on our site, $0 value orders will not be honored.

 

Return Policy

You may return most new, unopened items within 7 days of delivery for a refund. Refund is only available in form of store credit on our site, www.tychedonca.com. Before returning, please contact us to receive Return Authorization to process your refund.
Customers are liable for return shipping, and original shipping is non-refundable. If the return is a result of our error, for example, you received an incorrect or defective item, we will take responsibility on return shipping.

You should expect to receive your store credit within three weeks of giving your package to the return shipper, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). Store credit is valid in our store for 60 days from the store credit issued date. Expired store credit has no cash value and can not be refunded.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your Return Authorization with store credit once we've received and processed the returned item.


Shipping

We can ship to virtually any address in the world as long as UPS delivers. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.