FAQ

Q 1: How come I can't see prices on tychedonca.com? 
A: We are a wholesaler, so we only make the price visible to our retailers. All you need to do is register by clicking the link that says "CREATE AN ACCOUNT" and then fill out the application. You must have retail permit # in order to gain access. Please allow 12-24 hrs to gain price access to our site.

Q 2: I already created an account, but still cannot see the prices. 
A: Please allow 12-24 hrs to gain price access to our site after creating an account. Also, after you create an account, you must be signed in in order to access the price.

Q 3: Why do you request my information during registration?
A: Since tychedonca.com is a wholesale online site, the information you provide helps us to verify that you are a reseller.

Q 4: What if I forgot my password?
A: You can reset your password by clicking the "Forgot your password?" link on the sign in page.

Q 5: Will my personal information be shared with other companies?
A: No. We value our customers' confidentiality and privacy. Your information will never be shared with other companies unless you decide to give them access.

Q 6: When will my credit card be charged?
A: Right before your items is shipped. Usually we charge and ship within 1 business day.

Q 7: How do you calculate the shipping costs?
A: Shipping costs vary depending on your package weight and where you want to ship. We ship from
Los Angeles, California via UPS.

Q 8: Can I use my own UPS/Fedex/USPS shipping account?
A: Unfortunately, all our web orders shipping charges are automated with UPS directly, so we can't use your shipping account. If you would like to place order by phone to ship using your shipping account, please call our showroom at 213.239.0358.

Q 9: Can you ship my package internationally?
A: Yes, we are able to ship internationally. If you are unable to checkout, please call us at 213.537.7033 for assistance.

Q 10: How does "Free Shipping" work?
A: We offer free ground shipping (UPS) on orders over $500. This offer is only valid within 50 consecutive states of United States, where UPS ground shipping is valid.

Q 11: Prices are showing up as $0.00 for me. Is this right?
A: No. You must be signed in to see the correct prices. $0 orders will not be honored.

Q 12: I want to use some of the pictures from your site. Can I use it on other sites?
A: No. All our photos are owned by Tyche and only usable on our site due to contract with our models. Please do not use our photos on another site to avoid any infringement issues.

Q 13: Do you stock all the items on your website?
A: Yes, we only sell instock items on our website, so they are ready to ship out immediately. In some rare occasions, we may sell out completely very fast to not be able to fulfill your order. If that happens, we will refund your money for the unfulfilled item. Some of our items may have soon release date, which means, we will ship your order when pre-ordered item comes in.

Q 14: Some of the items have release date. What does that mean?
A: That means that item is soon to be restocked on the release date. If your order has one or more pre-order item(s), we will ship your order on the release date. 

Q 15: My order is not going through and I don't know why.
A: There are few reasons why this may be happening. If your credit card is declining, your order may not go through or might give you an error message. Your credit card will decline, if your billing address do not match your credit card billing address. Also, if you have drastically different billing and shipping address, our website platform might detect your order as fraud. If that happens, contact us at info@tychedonca.com or 213.537.7033, and we will manually process your order.

Q 16: What is your return policy?
A: You can find our return policy under "Policy" Section on our site. 

Q 17: What is Tyche Rewards Program or Tyche Love Point?
A: We reward our customers with 1 point for every $1 spent. Once you have collected enough points, you can redeem on our site and take discount on your next web order. Tyche Love Point can only be redeemed on our site.

Q 18: How do you pronounce Tyche?
A: Pronouced like letter, T-Che! Also means Greek goddess of luck!

Q 19: I would like to purchase Tyche as retail. Can I purchase one piece?
A: We are currently working on retail site for our brand. We are currently in many boutiques across US including, Fab'rik, Bevello, Impeccable Pig, Frock Candy, Blink, Lotus Boutique, Runway Seven, Vici to name few.

Contact us via email at info@tychedonca.com, if you need further assistance.